Policies & Terms

1. Plan Guarantee

The guarantee offered on plans (one-time credit packs and subscriptions) applies only in the following situations and conditions:

• Credits not added: when payment is confirmed (card or other supported method) and credits are not added to the user’s account.
• Blocking technical issue: when, due to a proven platform technical failure, purchased credits cannot be used to generate videos or images.

Note on availability: During periods of high demand, AI generation servers may be busy, resulting in longer wait times for videos to finish. That does not qualify as a technical issue covered by the guarantee, as long as generation completes. The platform uses third-party infrastructure (AI providers), and processing queues are expected.

Monthly plans – credits: On monthly subscription plans (Creator, Pro, Agency), credits do not roll over between periods. Unused credits at the end of each cycle are reset on renewal; only the new period’s credits remain. This rule applies only to monthly plans; one-time credit packs remain valid according to each pack’s terms.

2. Refund Policy

Some video creation models may occasionally fail or delay. That is expected for services that depend on multiple AI providers and does not create a right to a refund, as long as at least one model remains functional. A credit refund is characterized only when all creation models are unavailable for more than 24 consecutive hours, preventing use of the platform.

Additionally, refunds are considered only when the guarantee conditions (section 1) are met and support cannot resolve the issue within 48 hours. Proof of the problem (e.g. screenshots, payment evidence without credits) may be requested.

There is no right to a refund for: (a) dissatisfaction with the artistic result of a generation; (b) delay due to high demand; (c) failures or delays on specific models while others remain working; (d) partial use of credits; (e) subscription cancellation after a charge has already been processed.

3. Data Protection & Privacy

VARVOS collects and processes personal data in accordance with applicable privacy laws, including principles aligned with the GDPR and similar frameworks. Data collected may include: email, name, payment data (processed by certified payment providers such as Stripe, without storing full card numbers on our servers), and platform usage metadata.

Data is used to: provide the service, process payments, meet legal obligations, and improve the user experience. We may use identifiers to understand traffic sources and improve your experience. We do not sell personal data to third parties. You may request access, correction, or deletion of your data by contacting support at support@varvos.app.

4. Security

The platform uses technical measures to protect user data:

• Encrypted connection (HTTPS/SSL) on all pages
• Payment data processed by certified gateways (e.g. Stripe), without local storage of full card numbers
• Data stored on infrastructure hosted by providers with security certifications
• Restricted, protected access to administrative panels

5. Terms of Use

By using VARVOS, you agree to:

• Not generate illegal, offensive content, content that infringes third-party rights, or content that violates applicable law
• Use purchased credits in good faith for lawful commercial or personal purposes
• Keep your platform access secure (password, session)

VARVOS reserves the right to terminate accounts that violate these terms, without refund of unused credits.

6. Disputes & Complaints

To request support, a refund, or to dispute a charge:

• Contact support at support@varvos.app
• Describe the issue clearly, including purchase date, amount, and evidence when applicable
• VARVOS commits to respond within 5 business days

In the event of an improper payment dispute (chargeback) with a card network or financial institution, VARVOS may present these policies, usage logs, credit delivery confirmations, and other technical evidence to contest the reversal, in accordance with card brand and acquirer procedures.

7. Changes

These policies may be updated. Material changes will be communicated on the platform. Continued use of the service after changes constitutes acceptance of the updated terms.